Digital Delivery Policy

ParentRoute sells digital products only, including ebooks, guides, templates, checklists, and downloadable resources.

Unless clearly stated otherwise on a product page, no physical product will be shipped.

1. No Physical Shipping

Because our products are delivered digitally:

• no physical package will be shipped;
• no shipping fee will apply;
• no tracking number will be provided;
• no delivery will be made by mail or courier;
• no shipping-related customs or import charges will apply.

Any reference to delivery on ParentRoute means electronic delivery or access to a digital product.

2. Delivery Method

After your payment has been successfully confirmed, your product may be delivered through one or more of the following methods:

• a download link displayed on the order-confirmation page;
• a download link sent to the email address used during checkout;
• a separate product-access email;
• another electronic delivery method described on the product page or during checkout.

In most cases, access is provided shortly after payment confirmation.

3. Email Address

You are responsible for providing a correct and accessible email address during checkout.

Please check the spelling of your email address before completing your order.

If an incorrect or inaccessible email address is provided, delivery may be delayed. Contact us as soon as possible so we can review the order and, where possible, update the delivery information.

4. If You Do Not Receive Your Product

If you do not receive your product shortly after purchase:

1. check your spam, junk, and promotions folders;
2. confirm that the payment was successfully completed;
3. search your inbox for messages from ParentRoute;
4. verify that the email address entered during checkout was correct.

If you still cannot access the product, contact:

support@parentroute.com

Please include:

• your order number;
• the email address used during checkout;
• the name of the product purchased;
• a short description of the issue.

5. Technical Access Issues

If you experience difficulty downloading, opening, or accessing a product, contact us and we will provide reasonable assistance.

Depending on the issue, we may:

• resend the download link;
• provide a replacement access link;
• provide a replacement copy of the file;
• help identify a compatible application or file reader;
• offer basic troubleshooting instructions.

You are responsible for using a device and software capable of opening the file format described on the product page.

6. Delivery Delays

Digital products are normally delivered promptly after payment confirmation.

Delivery may occasionally be delayed because of:

• payment authorization or review;
• email filtering;
• an incorrect email address;
• temporary website or hosting issues;
• payment-provider delays;
• technical maintenance;
• circumstances outside our reasonable control.

A short delivery delay does not mean that the order has failed or that a physical shipment is pending.

7. File Formats and Compatibility

The available file format will normally be stated on the product page or provided at delivery.

Common formats may include PDF and other standard downloadable file types.

Before purchasing, you are responsible for confirming that your device and software can open the stated format.

We do not guarantee compatibility with every device, operating system, application, browser, or older software version.

Where a genuine file or delivery problem cannot be resolved, the purchase may be eligible for a refund under our Refund Policy and 30-Day Money-Back Guarantee.

8. Download Links

Download links may be subject to security controls, expiration periods, or download limits.

You should download and securely store your purchased files after receiving access.

Download links are intended only for the customer who completed the purchase. They may not be shared, published, redistributed, or made available to others.

9. Personal Use

Purchasing a product grants you a limited licence to use it for your own personal and non-commercial purposes.

You may not:

• share the file or download link;
• upload the product to a public website or file-sharing service;
• resell or redistribute it;
• reproduce it for commercial use;
• include it in another paid or free product.

Further details are provided in our Terms and Conditions.

10. Refunds

Eligible purchases are covered by the ParentRoute 30-Day Money-Back Guarantee.

If a delivery or technical issue cannot be resolved, you may request a refund in accordance with our Refund Policy.

Accessing or downloading a product does not automatically remove your eligibility under the commercial guarantee.

11. Contact

For questions about digital delivery, missing files, download links, or product access, contact:

ParentRoute
Email: support@parentroute.com
Website: parentroute.com