Terms of service – ParentRoute

Welcome to ParentRoute.

The terms “we,” “us,” and “our” refer to ParentRoute. We operate this website and online store, including its content, features, tools, digital products, and related services.

By visiting our website, browsing our store, subscribing to our email list, or purchasing a product, you agree to these Terms and Conditions, together with our Privacy Policy, Refund Policy, and Digital Delivery Policy.

Please read these Terms carefully. If you do not agree with them, you should not use our website or purchase our products.

1. Access to the Website

You must be legally able to make a purchase in your country or use the website with the involvement and permission of a parent or legal guardian.

When placing an order, you agree to provide accurate, current, and complete information, including a valid email address and authorized payment details.

You may not use the website for unlawful, fraudulent, or unauthorized purposes.

2. Our Digital Products

ParentRoute sells digital products, including ebooks, guides, templates, checklists, planners, and downloadable parenting resources.

Unless clearly stated otherwise:

all products are digital;
no physical product will be shipped;
access is provided electronically after payment;
products are intended for personal use only.

We make reasonable efforts to describe each product accurately. Product appearance may vary slightly depending on the device, screen, software, or application used to view it.

We may update, change, or discontinue products, bonuses, prices, promotions, or offers at any time. These changes do not affect purchases already completed.

3. Educational Information

ParentRoute products provide general educational and informational content for parents, guardians, and caregivers.

They are not a substitute for professional medical, psychological, therapeutic, legal, sleep, or child-development advice.

Parenting experiences and outcomes vary. We do not guarantee that a product will produce a specific result for every child or family.

Seek appropriate professional advice when you have concerns about your child’s health, safety, development, behavior, sleep, or emotional well-being.

4. Orders

When you submit an order, you are offering to purchase the selected digital product.

An order is accepted when payment is successfully completed and we provide an order confirmation or access to the product.

We may cancel or refuse an order when:

payment is declined or reversed;
the transaction appears fraudulent or unauthorized;
incorrect pricing or product information was displayed;
a technical error affected the order;
the purchase violates these Terms.

If we cancel a paid order before delivery, the applicable payment will be returned to the original payment method.

5. Prices and Payments

Prices, discounts, and promotions may change without notice.

The amount charged will normally be the price displayed when you place your order, unless there is an obvious pricing or technical error.

Payments are processed through the payment options displayed at checkout, which may include PayPal and eligible card payments processed through PayPal.

ParentRoute does not directly store your complete debit-card or credit-card details.

Your bank, card issuer, or payment provider may apply currency-conversion charges, international transaction fees, or other fees outside our control.

6. Digital Delivery

After successful payment, your product may be delivered through:

a download link;
an order-confirmation email;
a separate access email;
another electronic method shown during checkout.

You are responsible for providing a correct and accessible email address.

If you do not receive your product:

check your spam, junk, and promotions folders;
confirm that the payment was completed;
verify the email address entered during checkout;
contact us at support@parentroute.com.

Include your order number and the email address used during checkout.

Additional information is available in our Digital Delivery Policy.

7. Thirty-Day Money-Back Guarantee

Eligible purchases made directly through ParentRoute are covered by our 30-Day Money-Back Guarantee.

You may request a refund within 30 calendar days of the purchase date by contacting:

support@parentroute.com

Please provide:

your order number;
the email used during checkout;
the product name;
a short explanation of your request.

Accessing or downloading a product does not automatically cancel this commercial guarantee.

We may refuse requests involving fraud, repeated policy abuse, duplicate refund requests, unauthorized redistribution, or requests submitted outside the 30-day period, except where applicable law requires otherwise.

Complete terms are available in our Refund Policy.

8. Personal-Use Licence

Purchasing a ParentRoute product gives you a limited, personal, non-exclusive, and non-transferable licence to use it for your own private and non-commercial purposes.

You may not:

resell, redistribute, share, or give away the product;
share its download link;
upload it to a public website, marketplace, group, forum, or file-sharing service;
reproduce or modify it for commercial purposes;
use it to create a competing product;
remove copyright or branding notices;
claim the content or design as your own;
include it in another paid or free product;
use it for commercial coaching, consulting, training, or client delivery without written permission.

All intellectual-property rights remain with ParentRoute or the relevant rights holder.

9. Intellectual Property

The ParentRoute website and its content, including ebooks, guides, templates, text, graphics, branding, logos, product names, layouts, images, and digital files, are owned by ParentRoute or used with permission.

They are protected by applicable intellectual-property laws.

Unauthorized copying, distribution, publication, resale, or commercial exploitation is prohibited.

10. Third-Party Services and Links

Our website may use or link to third-party services, including:

WordPress;
WooCommerce;
Hostinger;
PayPal;
newsletter tools;
analytics, advertising, security, or technical providers.

Third-party services operate according to their own terms and privacy policies.

We are not responsible for the content, availability, security, accuracy, or privacy practices of third-party websites or services that we do not control.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Information may be processed by trusted providers where necessary to:

operate and secure the website;
process payments;
manage orders;
deliver products;
maintain newsletter subscriptions;
provide customer support;
measure website or advertising performance;
comply with legal requirements.

Please review our Privacy Policy before using the website or placing an order.

12. Feedback and Reviews

When you voluntarily submit feedback, a review, testimonial, suggestion, or comment, you confirm that:

it reflects your genuine experience or opinion;
you have the right to submit it;
it does not violate another person’s rights;
it does not contain unlawful, abusive, defamatory, or misleading content.

You grant ParentRoute permission to reproduce, publish, display, and use that content for website, marketing, promotional, and product-improvement purposes.

We may edit feedback for length or clarity, but we will not intentionally change its meaning.

We may refuse or remove content that violates these Terms.

13. Errors and Changes

Occasionally, the website may contain errors or omissions relating to:

product descriptions;
prices;
promotions;
availability;
delivery information;
other website content.

We may correct errors, update information, or cancel an affected order when reasonably necessary.

If a paid order is cancelled because of our error, we will refund the applicable amount.

14. Prohibited Uses

You may not use our website, products, or services:

for an unlawful or fraudulent purpose;
to violate any applicable law;
to infringe intellectual-property rights;
to copy, scrape, reproduce, resell, or exploit our content without permission;
to introduce viruses, malware, or harmful code;
to send spam, phishing messages, or misleading information;
to interfere with website security or operation;
to impersonate another person or business;
to submit unauthorized payment information;
to use bots or automated extraction tools in a disruptive or unauthorized manner;
to harass, threaten, abuse, or harm others.

We may restrict or terminate access when these Terms are violated.

15. Website and Product Availability

We aim to keep the website and products accessible, but we cannot guarantee uninterrupted or error-free availability.

Temporary interruptions may occur because of:

website maintenance;
hosting problems;
software updates;
payment-provider outages;
security incidents;
circumstances outside our reasonable control.

Where possible, we will provide reasonable assistance if a technical issue prevents access to a purchased product.

16. Disclaimer

The website and digital products are provided on an “as available” basis.

We do not guarantee that:

the website will always be uninterrupted or error-free;
every file will work with every device or application;
every product will meet every personal expectation;
a product will produce a particular parenting, sleep, behavioral, or family result.

Nothing in these Terms removes any guarantee or consumer right that cannot legally be excluded.

17. Limitation of Responsibility

To the extent permitted by law, ParentRoute is not responsible for indirect losses resulting from:

unsupported devices, software, or applications;
incorrect information provided by the customer;
misuse or unauthorized sharing of a product;
temporary website or provider interruptions;
reliance on general educational information instead of appropriate professional support;
circumstances outside our reasonable control.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

18. Suspension or Termination

We may suspend or terminate access to the website, download links, or related services where reasonably necessary because of:

fraud or unauthorized payment activity;
illegal distribution of a product;
misuse of the website;
a security threat;
violation of these Terms;
a legal requirement.

Termination does not remove obligations related to intellectual property, refunds already issued, or other provisions that reasonably continue after access ends.

19. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Digital Delivery Policy, and any product-specific conditions shown during purchase, form the agreement between you and ParentRoute concerning use of the website and its products.

21. Changes to These Terms

We may update these Terms to reflect changes to our website, products, services, providers, or business practices.

The revised version will be posted on this page with an updated “Last updated” date.

Changes will not remove rights already acquired through a completed purchase unless required by law.

22. Contact

Questions about these Terms may be sent to:

ParentRoute
Lot La Colline 262
Mohammedia, 28820
Morocco

Email: support@parentroute.com
Website: parentroute.com