Refund policy

At ParentRoute, we create digital products such as ebooks, guides, templates, checklists, and downloadable resources.

We want you to feel confident when purchasing from us. That is why eligible purchases are covered by our 30-Day Money-Back Guarantee, subject to the terms below.

30-Day Money-Back Guarantee

You may request a refund within 30 calendar days of your purchase date if the product does not meet your expectations or if you experience an issue that we are unable to resolve.

To request a refund, contact us within the 30-day period and provide:

• your order number;
• the email address used during checkout;
• the name of the product purchased;
• a brief explanation of the reason for your request.

We may first offer reasonable assistance when the request concerns downloading, opening, accessing, or using the product. You are not required to continue troubleshooting when you simply wish to use the 30-Day Money-Back Guarantee.

A refund request submitted after the 30-day period will normally not be eligible unless required by applicable law.

Eligible Purchases

The guarantee generally applies to purchases made directly through the ParentRoute website.

Refunds may be requested for reasons including:

• the product did not meet your reasonable expectations;
• you purchased the wrong ParentRoute product;
• you made a duplicate purchase;
• you received the wrong file or product;
• you did not receive access to the product;
• the file is corrupted, unavailable, or cannot be opened;
• a technical issue prevents you from using the product and we cannot resolve it.

Accessing or downloading the product does not automatically cancel the ParentRoute 30-Day Money-Back Guarantee.

Duplicate Purchases

If you accidentally purchase the same product more than once, contact us as soon as possible.

Once we verify the duplicate transactions, we will refund the additional duplicate purchase to the original payment method.

Digital Product Access Issues

Digital products are normally made available shortly after payment is successfully completed.

If you do not receive your product:

1. check your spam, junk, and promotions folders;
2. confirm that the email address entered during checkout was correct;
3. review your order-confirmation or payment-confirmation email;
4. contact us if access is still unavailable.

Please include your order number and the email address used during checkout so we can locate the purchase.

Exclusions and Misuse

We reserve the right to refuse a refund request when there is reasonable evidence of fraud, abuse, or misuse of this policy, including:

• repeated purchases and refund requests intended to obtain products without paying;
• unauthorized payment disputes made without first contacting us about a resolvable issue;
• requests involving a product not purchased directly from ParentRoute;
• requests submitted more than 30 days after purchase, unless applicable law requires otherwise;
• attempts to obtain multiple refunds for the same transaction;
• redistribution, resale, reproduction, or unauthorized sharing of the digital product;
• false or materially misleading information provided in connection with the request.

A refund does not grant permission to continue using, reproducing, distributing, reselling, or sharing the refunded product.

Nothing in this section limits rights that cannot legally be excluded.

How to Request a Refund

Send your request to:

support@parentroute.com

Use the subject line:

Refund Request – Order #[your order number]

Include:

• your full name;
• your order number;
• the email address used at checkout;
• the product name;
• a short explanation of the request.

We will review the request and respond as soon as reasonably possible.

Refund Processing

Approved refunds are issued to the original payment method used for the purchase.

Once ParentRoute issues the refund, the time required for the funds to appear depends on PayPal, your bank, your card issuer, and the payment method used. PayPal states that refunds are returned to the original payment method; debit-card refunds may generally take up to five business days but can take longer, while credit-card refunds may take one or two billing cycles depending on the issuer.

Any delay caused by a bank, card issuer, PayPal, or another payment provider is outside ParentRoute’s direct control.

Currency-conversion differences may also occur when the original payment and refund involve different exchange rates.

Effect of a Refund

When a full refund is issued:

• your licence to use the refunded product ends;
• you must stop using the product;
• you must not reproduce, share, distribute, publish, upload, or resell it;
• you should delete downloaded copies under your control.

A refund does not transfer any ownership or intellectual-property rights to you.

European Union and United Kingdom Customers

Customers in the European Union or United Kingdom may have statutory rights relating to online digital content.

Where permitted by applicable law, the legal right of withdrawal for digital content may end after:

• you expressly request or consent to immediate delivery;
• delivery or downloading begins;
• you acknowledge that beginning delivery may cause you to lose the statutory right of withdrawal; and
• the required confirmation is provided.

European guidance explains that a consumer loses the withdrawal right for digital content only when the required express consent, acknowledgement, and confirmation conditions are satisfied.

The ParentRoute 30-Day Money-Back Guarantee is a separate commercial guarantee. Therefore, even where a statutory withdrawal right has ended after immediate digital delivery, an eligible customer may still request a refund under this policy within 30 days.

Nothing in this Refund Policy removes or restricts any mandatory consumer rights available under applicable law.

Customers in Other Jurisdictions

Consumer rights vary by country, state, or region.

This policy provides a voluntary 30-day guarantee in addition to any rights that cannot be waived or limited by contract. Where applicable law provides stronger protections, those protections will apply.

Clearly publishing the refund deadline and conditions is important because customers rely on the refund terms presented by the seller when deciding whether to purchase.

Changes to This Policy

We may update this Refund Policy to reflect changes to our products, payment systems, business practices, or legal obligations.

The policy applicable to a purchase will generally be the version displayed on the ParentRoute website at the time of purchase, unless a later version provides more favorable terms or applicable law requires otherwise.

Contact

For refund requests, product-access issues, or questions about this policy, contact:

ParentRoute
Email: support@parentroute.com